FAQs
Orders & Shipping
How long does delivery take?
Orders are dispatched from Sydney within 1–2 business days. Delivery is generally 1–3 business days with Australia Post Express, with an extra 1–2 days for regional and remote areas.
Where do you ship to?
We currently ship within Australia only. Express shipping is free on orders over $100.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS so you can track your delivery.
Products & Quality
What material do you use?
Full-grain leather uppers. Leather softens to the shape of your foot and darkens with sun and wear.
Are your products handmade?
Our footwear is made in a small workshop in Sri Lanka, where cutting, stitching and finishing involve significant hand-work alongside traditional shoemaking machinery.
Are your shoes comfortable for daily wear?
Yes, our designs focus on both comfort and style, making them perfect for everyday use.
Returns & Exchange
Do you offer exchange?
Yes. You have 14 days from delivery to request a change-of-mind exchange. Exchanges for a fault are covered by the Australian Consumer Law and are not limited to 14 days.
Can I return my order?
Yes. Change-of-mind returns are accepted within 14 days on unworn items in original condition and packaging, with proof of purchase. This is in addition to your rights under the Australian Consumer Law, which apply to sale and full-price items alike.
How do I request an exchange or return?
You can contact our support team with your order number, and we will guide you through the process.
Payments
What payment methods do you accept?
Major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay. All payments are processed securely by Shopify.
Support
How can I contact you?
You can contact us anytime through our email or contact form. Our support team will respond as soon as possible.
What if I receive a damaged product?
Email us as soon as you notice and we will make it right. Faulty, damaged or incorrect items are covered by the consumer guarantees under the Australian Consumer Law, which are not limited to any reporting window.
Still have questions?
Contact us — we are always here to help.