Return and refund policy

Your rights under the Australian Consumer Law

Our returns policy is in addition to your rights under the Australian Consumer Law. Nothing in this policy limits or excludes those rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These guarantees apply whether an item was bought at full price or on sale, and they are not limited to the 14-day change-of-mind period described below.

Faulty, damaged or incorrect items

Please check your order when it arrives. If anything is faulty, damaged, or not what you ordered, email us at support@lewije.com.au and we will make it right. Where an item is faulty we will cover return postage.

There is no 14-day cut-off on faults. If a fault appears later in the normal life of the product, contact us — your consumer guarantee rights still apply.

Change-of-mind returns

We also accept change-of-mind returns for 14 days from the day you receive your order. To be eligible, the item must be unworn and in the same condition you received it, with tags attached and in its original packaging, and you will need proof of purchase.

Change-of-mind returns are not available on gift cards.

How to return something

Contact us first at support@lewije.com.au with your order number. Please do not post anything before contacting us — items sent back without an approved return cannot be accepted.

Once your return is approved we will email you the return instructions and a prepaid return label. The return address is provided on approval, and is shown on that label.

Exchanges

We exchange for a different size or colour within 14 days of the day you receive your order. The pair you send back must meet the same conditions as a change-of-mind return — unworn, in the same condition you received it, with tags attached and in its original packaging, and you will need proof of purchase.

Email support@lewije.com.au with your order number and the size or colour you would like. Once your exchange is approved we will email you the instructions and a prepaid return label. We cover postage both ways — sending the original pair back to us, and sending the replacement pair out to you.

We post the replacement once we have received and inspected the pair you returned. Exchanges are subject to availability: if the size or colour you want is out of stock we will tell you and refund you instead.

One exchange per order. If the replacement pair is not right either, you are welcome to return it for a refund within 14 days of receiving it.

This section covers change-of-mind exchanges. Faulty, damaged or incorrect items are covered above and are not limited by anything in this section.

Refunds

We will let you know once we have received and inspected your return. If your refund is approved it will go back to your original payment method within 10 business days. Your bank or card provider may take a little longer to post it.

If more than 15 business days have passed since we approved your refund and you have not seen it, email support@lewije.com.au.

Questions about a specific item? Email support@lewije.com.au and we will reply within one business day.